Baby equipment rental – how does it work?
Our answsers to your questions about baby equipment rental:
Baby equipment rental: products
What equipment can I hire?
We offer a wide range of products (pushchairs/strollers, high chairs, baby loungers, car seats…even toys). Nearly 30 different products are available.
Our products are all from well-known international brands (Graco, Chicco, Babymoov…) and comply with European standards. The equipment rented is purchased new and kept in very good condition.
Instrucions for use are supplied systematically.
How do you clean the equipment?
After each baby equipment rentals, our equipment is carefully inspected and disinfected. We use organic products used in nurseries.
What is the difference between Graco Junior Mini and Chicco Eletta car seats ?
Only minor differences. You can rent indifferently one or the other of these products, their fonctionalities are similar. If one model is not available for the requested period, we’ll suggest you the other model (in no case, we’ll deliver a different model without informing you).
Baby equipment rental: making a reservation
What languages do you speak?
We speak English and French.
How to order?
Our online reservation website is currently under maintenance.
Please feel in our contact form here, we’ll provide a quote within 24 hours (working days).
What payment ways do you accept?
Baby equipment rentals and purchased products amount are payable by card, Paypal, or cheque cashable in France.
Please provide a valid identifcation card with for any payment by cheque.
How shall I process deposit?
We’d like to work on trust with you, in respect of the baby items. We thus do not request deposit. In case of damage, broken parts, loss or theft, we are confident we’ll find a agreement on the amount to reimburse to baby’tems (in any case, it cannot exceed value of new baby item).
I’d like to make a last-minute rental, how should I process?
Please contact us directly by phone or email. We’ll answer you as quickly as possible (usually same day, in anyway no more than 24h maximum – opening days).
For urgent request on week-ends, do not hesitate to contact our mobile number.
What if I’d like to hire baby equipment longer than planned?
You can do it. You inform us at least 48h before planned pick up date so that we can organise a new pick up appointement. You pay us the amount for the additional period at pick up, by cheque cashable in France or in cash.
Can I cancel my order?
Yes, of course.
Up to 3 working days before scheduled delivery date, we reimbursed the full rental and purchased products amount.
Less than 3 working days before scheduled delivery date, baby’tems will keep 15,00 €. We reimburse you the amount for the purchased products.
Baby equipment rental: delivery and collection in Paris and surroundings
How do you deliver and pick up?
In Ile-de-France (Paris and surrounding cities), delivery and collection is done by ourselves, Monday – Sunday, between 7:00 am till 9:00 pm.
Please note we need a 1h time range for delivery and pick up.
You do let us know your preferred delivery and pick up slot while booking process.
While confirming your reservation, we confirm delivery and pick up slots if available or proposed you a different time slot.
Important: for delivery / pick up at /from your address, someone needs to be present during the full time slot confirmed at reservation confirmation.
We do deliver and pick up in Paris CDG, Orly airports and Paris train stations.
Where do you deliver and how much does it cost?
We deliver to Paris and Ile de France region (=Paris + suburbs -postcodes starting with 75, 92, 93, 94, 95, 91, 77, 78). Our delivery rates (including pick-up) are:
* €20 including VAT for any order for less than €120, delivered within the Ile-de-France region (=Paris + suburbs -postcodes starting by 75, 92, 93, 94, 95, 91, 77, 78)
* free of charge for any order in excess of € 120 including VAT (rental costs plus product purchases). (does not apply to delivery and pick up in Paris airports and 77 department (including Disneyland Paris area).
* €20 extra is charged for delivery and/or pick up in Paris airports and 77 and 91 departments (including Disneyland Paris area).
Can delivery and collection be done at different addresses?
Yes. Make sure you provide detailed delivery and collection addresses in delivery/collection form.
Baby equipment rental: promo codes and discount
I have a promo code, what are the applicable condition?
Except if clearly stated, all our promo codes are applicable on baby equipment rentals only, exclusive of delivery and collection fees.
Some promo codes do apply to specific dates only and/or under certain conditions. If so, these are detailed on the website they are created specifically for and/or on this page. Our special offers are valid for a minimum rental amount of 30€.
Promo codes don’t apply to products we sell.
You did not find answer to your question? Contact-us!