We speak English and French.
Select first baby item, select start and end dates. Exact rental cost is calculated (excluding delivery and collection fee). Add the product to the cart by clicking "I rent".
Select next products the same way. Don't forget to also add supplies and accessories if you need any.
Once you've added all products in the cart, register. At this stage, you'll let us know delivery and collection details. Delivery and collection fee are calculated in your cart.
Confirm each step (delivery and collection details, payment details).
You pay for your order.
Within 24h (working days), we'll confirm you product availability together with delivery and collection informations and will detail following steps (especially deposit).
Few days before delivery, we'll come back to you to finalize your delivery and organize deposit payment.
Please contact us directly by phone or email. We'll answer within 24h maximum (opening days).
Baby equipment rentals and purchased products amount are payable by card, Paypal, or cheque cashable in France.
Deposit can be made by cheque cashable in France or cash (at delivry for delivery in Ile-de-France or in advance for delivery in other regions) or card (in advance, by phone) or Paypal (in advance ; we'll reimburse it after you've returned us material).
Please provide a valid identifcation card with for any payment by cheque.
baby’tems does its best to deliver in the timeslot you selected at order time. If we encounter any difficulty, baby'tems contacts you as early as possible to find together a appropriate solution.
You can do it. You inform us at least 48h before planned pick up date so that we can organise a new pick up appointement. You pay us the amount for the additional period at pick up, by cheque cashable in France or in cash.
Yes, of course.
Up to 5 working days before scheduled delivery date, we reimbursed the full rental and purchased products amount.
Less than 5 working days before scheduled delivery date, baby'tems will keep 15,00 €. We reimburse you the amount for the purchased products.
We deliver everywhere in France. However conditions vary for Ile de France region and other regions of France.
For Ile de France region (in and around Paris – “départements” 75, 92, 93, 94, 95, 78, 77, 91 ), our delivery rates (including pick-up) are:
* €15 including VAT for any order for less than €80, delivered within the Ile-de-France region (“départements” 75, 91, 92, 93, 94, 95, 78, 77)
* free of charge for any order in excess of € 80 including VAT (rental costs plus product purchases).
For other regions, rates are calculated according to order weight. Amount is confirmed in your cart, after you've provided delivery and collection address(es).
Rate includes delivery AND collection and is constant wherever the address (outside Ile de France/Paris area).
As an indication, delivery and collection rate is 29,00 € for a travel cot ; 58,00 € for a travel cot + high chair.
. We currently do not deliver to Corsica nor outside France.
Yes. Make sure you provide detailed delivery and collection addresses in delivery/collection form.
In Ile-de-France, delivery and collection are processed by our own services, Monday - Saturday.
In delivery /collection form, you choose your preferred slots. We'll confirm these within the order confirmation and propose another time slot. We anyway do our best to fit with your requirements.
In other regions, delivery and collection are processed by our appointed carrier TNT.
Delivery is done Monday - Friday (larger cities can be delivered on Saturday), in the morning before 1:00 pm.
Collection is done Monday - Friday, between 2:00 and 6:00pm. No collection on week-ends.
We are currently not able to delivery nor collect from train station nor airport (outside Ile de France/Paris area).
