Baby equipment rental: making a reservation

What languages do you speak?

We speak English and French.

How to order?

Select first baby item, select start and end dates. Exact rental cost is calculated (excluding delivery and collection fee). Add the product to the cart by clicking "I rent".
Select next products the same way. Don't forget to also add supplies and accessories if you need any.
Once you've added all products in the cart, register. At this stage, you'll let us know delivery and collection details. Delivery and collection fee are calculated in your cart. 
Confirm each step (delivery and collection details, payment details).
Process payment of your reservation.
Within 24h (working days), we'll confirm you product availability together with delivery and collection informations and will detail following steps.
Few days before delivery, we'll come back to you to finalize your delivery if needed.

Our website allows online booking at least 3 days in advance. If you want to make a reservation within 3 days or even a last minute booking, please email or call us. 

What payment ways do you accept?

Baby equipment rentals and purchased products amount are payable by card or Paypal.

I tried to order online, but payment was denied: how can I proceed?

In case card payment was denied when placing your order online, we'll contact you and offer an alternative payment option.

How shall I process deposit? 

We'd like to work on trust with you, in respect of the baby items. We thus do not request deposit. In case of damage, broken parts, loss or theft, we are confident we'll find a agreement on the amount to reimburse to baby'tems (in any case, it cannot exceed value of new baby item). 

I'd like to make a last-minute rental, how should I process?

Please contact us directly by phone or email. We'll answer you as quickly as possible (usually same day, in anyway no more than 24h maximum - opening days).
For urgent request on week-ends, do not hesitate to contact our mobile number. 

What if I'd like to hire baby equipment longer than planned?

You can do it, provided that the products are not booked immediatly for another family immediatly after your rental. You inform us at least 48h before planned pick up date so that we can organise a new pick up appointement. You pay us the amount for the additional period at pick up by card, Paypal or by cheque cashable in France.

Can I cancel my order?

Yes, of course.
Up to 3 working days before scheduled delivery date, we reimbursed the full rental and purchased products amount.
Less than 3 working days before scheduled delivery date, baby'tems shall keep the full amount.