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Our answsers to your questions about baby equipment rental:
Baby equipment rental: products
What equipment can I hire?
We offer a wide range of products (pushchairs/strollers, high chairs, baby loungers, car seats...even toys). Nearly 30 different products are available.
Our products are all from well-known international brands (Graco, Chicco, Babymoov...) and comply with European standards. The equipment rented is purchased new and kept in very good condition.
Instrucions for use are supplied systematically.
Are products available?
Our stock allows to cover more than 95% of bookings. In case products are not available, we'll inform you as quickly as possible (and within 24h maximum - working days) and will do our best to offer an alternative option. Our website unfortunatly does not manage products availability.
How do you clean the equipment?
After each baby equipment rentals, our equipment is carefully inspected and disinfected with cleaning products used in nurseries.
See more answers to your questions about baby products to rent
Baby equipment rental: delivery and collection
How do you deliver and pick up?
In Ile-de-France (Paris and surrounding cities), delivery and collection is done by ourselves, Monday - Sunday, between 7:00 am till 9:00 pm.
You do let us know your preferred delivery and pick up slot while booking online.
While confirming your reservation, we confirm delivery and pick up slots if available or proposed you a different time slot.
Important: for delivery / pick up at /from your address, someone needs to be present during the full time slot confirmed at reservation confirmation.
We do not deliver outside Ile de France/Paris area (but will be happy to share partners details if any).
We do not serve Disneyland Paris area.
We do not serve cities with postcodes starting with 77 / 91.
We do deliver and pick up in Paris CDG, Orly airports and Paris train stations.
Where do you deliver and how much does it cost?
For Ile de France region (=Paris + suburbs -postcodes starting with 75, 92, 93, 94, 95, 78), our delivery rates (including pick-up ie. 1 delivery + 1 pick-up) are:
* €20 including VAT for any order for less than €120, delivered within the Ile-de-France region (=Paris + suburbs -postcodes starting by 75, 92, 93, 94, 95, 78)
* free of charge for any order in excess of € 120 including VAT (rental costs plus product purchases). (does not apply to delivery and pick up in Paris airports & train stations).
* €20 extra is charged for delivery and/or pick up in Paris airports & train stations.
Rate includes delivery AND collection.
Baby equipment rental: making a reservation
What languages do you speak?
We speak English and French.
How to order?
Select first baby item, select start and end dates. Exact rental cost is calculated (excluding delivery and collection fee). Add the product to the cart by clicking "I rent".
Select next products the same way. Don't forget to also add supplies and accessories if you need any.
Once you've added all products in the cart, register. At this stage, you'll let us know delivery and collection details. Delivery and collection fee are calculated in your cart.
Confirm each step (delivery and collection details, payment details).
Process payment of your reservation.
Within 24h (working days), we'll confirm you product availability together with delivery and collection informations and will detail following steps.
Few days before delivery, we'll come back to you to finalize your delivery if needed.
Our website allows online booking at least 3 days in advance. If you want to make a reservation within 3 days or even a last minute booking, please email or call us.
What payment ways do you accept?
Baby equipment rentals and purchased products amount are payable by card or Paypal.
I tried to order online, but payment was denied: how can I proceed?
In case card payment was denied when placing your order online, we'll contact you and offer an alternative payment option.
How shall I process deposit?
We'd like to work on trust with you, in respect of the baby items. We thus do not request deposit. In case of damage, broken parts, loss or theft, we are confident we'll find a agreement on the amount to reimburse to baby'tems (in any case, it cannot exceed value of new baby item).
See more answers to your questions about making a reservation
Baby equipment rental: promo codes and discount
I have a promo code, what are the applicable condition?
Except if clearly stated, all our promo codes are applicable on baby equipment rentals only, exclusive of delivery and collection fees.
Some promo codes do apply to specific dates only and/or under certain conditions. If so, these are detailled on the website they are created specifically for and/or on this page. Our special offers are valid for a minimum rental amount of 30€.
Promo codes don't apply to products we sell.
You did not find answer to your question? Contact-us !